Transportation Worker Identification Credential (TWIC®*)

Frequently Asked Questions (FAQs)


Table of Contents




What is TWIC®?

A Transportation Worker Identification Credential (TWIC®) is a biometric credential that ensures only vetted workers are eligible to gain unescorted access to secure areas of a Maritime Transportation Security Act (MTSA)-regulated port or vessel.

Who must get a TWIC card?

Coast Guard-credentialed merchant mariners, port facility employees, long shore workers, truck drivers, and others requiring unescorted access to secure areas of maritime facilities and vessels regulated by the Maritime Transportation Security Act (MTSA).

What is the enrollment process?

The enrollment process consists of the following components: optional pre-enrollment, in-person enrollment, security threat assessment and notification of the results, and issuance of the TWIC card to the applicant. Applicants may pre-enroll online to enter much of their biographic information required for the threat assessment and make an appointment at the enrollment center to complete the process (although appointments are not required). Then, applicants must visit the enrollment center where they will pay the enrollment fee, complete a TWIC Application Disclosure Form, provide biographic information and a complete set of fingerprints, and sit for a digital photograph. Applicants must bring identity verification documents to enrollment, and, in the case of non-U.S. citizens, immigration documents that verify their immigration status, so that the documents can be scanned into the electronic enrollment record.

What documents do I need to enroll?

How much does a TWIC card cost?

The fee for a TWIC card is $129.75, and the credential is valid for five years. Those who hold a valid MMD; MML issued after January 13, 2006; HME; or a FAST card may pay a reduced fee of $105.25. Those applicants choosing to pay the reduced fee must present an MML, MMD, HME, or FAST card at the time of enrollment. If the reduced fee is paid, the TWIC card expiration date will be 5 years from the date of the supporting MML, MMD, HME, or FAST card.

What are the methods of payment?

Payment must be made with money order, certified/cashier’s check, corporate check, or credit card (Visa® or MasterCard® only). Checks should be made payable to Lockheed Martin. Many large commercial banks will provide certified or cashier’s checks free of charge to their corporate customers. Also, companies have the option to purchase prepaid debit cards. For companies choosing to use the prepaid option, additional information can be found at http://www.twiccard.com. In all cases, payment will be made at the enrollment center at the beginning of the enrollment process. Note: Bulk payments are now only accepted at mobile enrollment locations.

What is the prepaid debit card for the TWIC Program?

This method of payment is a prepaid Visa® card and is intended for employers who wish to purchase TWIC cards for their employees. Prepaid Visa® cards may be purchased in bulk and are redeemable at any TWIC enrollment center. For additional information or to purchase prepaid Visa® cards, please visit http://www.twiccard.com.

How can I get Lockheed Martin’s W9 form?

If you are a corporation in need of Lockheed Martin’s tax identification number, please request Lockheed Martin’s W9 form via the TWIC Help Desk by emailing your request to twic.helpdesk@lmbps.com.

What happens if my TWIC card is lost, stolen or damaged?

We have the capability to process lost, stolen or damaged cards with a Visa® or MasterCard® credit card over the phone via the TWIC Help Desk at 1-866-DHS-TWIC (1-866-347-8942). If you prefer to pay by money order, certified/cashier's check, or corporate check, you must visit an enrollment center.

Lost, stolen and damaged replacement cards are $60.00. If you report your card lost, stolen or damaged to the Help Desk, they will initiate the replacement and email you a payment receipt with the payment confirmation number immediately upon confirmation. If you do not have access to email, it is recommended that you go to your nearest enrollment center to report your card lost or stolen and purchase your replacement card in order to obtain your receipt.

Whether you report your card at an enrollment center or via the Help Desk, please ensure that you are given a receipt for payment (in person or via email) as well as a ticket number, which is a record of your transaction. Your replacement card can be shipped to any TWIC enrollment center. A current listing of enrollment centers with current addresses is available on this website, under the “
Locations” tab.

You should allow up to two weeks to receive an automated notification about the availability of the new card. If you need your card to go to another location once the new card is available, please call the TWIC Help Desk at 1-866-DHS-TWIC (1-866-347-8942) and request a card transfer.

You may have 7 days of unescorted access to a facility, at the facility’s discretion, if you meet all of the below requirements:

  1. You reported your card as lost or stolen to TSA (which occurs when you receive your ticket number when ordering your replacement card)
  2. The facility’s security staff knows you had a valid TWIC card
  3. You were previously given unescorted access.

Where can I enroll?

The current listing of enrollment center locations is available on this website, under the "Locations" tab.

Where can I get more information on mobile enrollment?

For more information on mobile enrollment, click here.

What is pre-enrollment?

The pre-enrollment process allows applicants to provide much of the biographic information required for enrollment, to select an enrollment center where they wish to complete enrollment, and to make an appointment to complete enrollment at the enrollment center of their choosing. Applicants are encouraged, but not required, to pre-enroll. Pre-enrollment is available by clicking here.

Are appointments required for enrollment?

No, appointments are encouraged to save applicant time but are not required. Walk-ins are welcome.

How can I make an appointment for enrollment?

Enrollment appointments can either be made online or via the TWIC Help Desk. To make an appointment on-line, an applicant must first pre-enroll. If pre-enrolling on the website, an applicant may use his/her address to search for nearby enrollment centers and set an appointment time for the location of his/her choice. The Help Desk (1-866-DHS-TWIC) can also assist with setting an appointment time at the enrollment center of his/her choice. Note: the ability to pre-enroll is only available on-line; applicants cannot pre-enroll via the Help Desk.

How long does enrollment take?

The enrollment process for a pre-enrolled applicant is expected to take approximately 10 minutes. The enrollment process for an individual who choses not to pre-enroll is expected to take approximately 15 minutes.

How will the cards be issued?

The applicant will be notified by email or phone, as specified during enrollment, when his/her credential is available at the enrollment center. At the time of enrollment, the applicant can choose to have his/her TWIC card shipped to either the same enrollment center or a different enrollment center for pick-up.

How long does it take to receive a TWIC card?

There is approximately a six to eight week turnaround from enrollment until card activation. Eligibility issues or insufficient information may increase the turnaround time.

How can I check the status of my card?

Click here to check the status of your card.

How can I make an appointment for issuance?

To make an appointment for issuance, you must first check the status of your card. If your card is available to be picked up, then you may schedule an activation appointment by clicking here.

What if I enroll for my TWIC card at an enrollment center in one region of the country but need to activate (pick up) my TWIC card at a different enrollment center due to a move or my employment?

A TWIC card can be transferred from one enrollment center to a different enrollment center due to extenuating circumstances, such as job transfers, seasonal work, residential move, etc. If you need your card transferred to a different enrollment center, please call the TWIC Help Desk at 1-866-DHS-TWIC (1-866-347-8942) or email the Help Desk at twic.helpdesk@lmbps.com and request a card transfer. Your card should arrive at the requested enrollment center within 3-4 weeks.

Where can I get a copy of communication materials that I can print out and distribute?

There are informative communications materials available for download on this website. For general TWIC information, click on the "Communication Materials" tab to download flyers in both English and Spanish. We encourage you to download these materials and disseminate them widely within your port community. Feel free to use them for newsletters, web uploads, pamphlets, and flyers. All documents are 8½” x 11” PDF files.

Where can I get additional information on TWIC?

The TSA website for the TWIC Program provides additional information on the Program, supporting policies, regulations, information on waivers and appeals, etc. Additionally, the Coast Guard’s website contains information on U.S. Coast Guard policies and specific documents, such as the Coast Guard Navigation and Vessel Inspection Circular (NVIC) and small entity guides for TWIC applicants and owners/operators.

How do I contact the TWIC Help Desk?

You can email the Help Desk directly at twic.helpdesk@lmbps.com. Please include your full name used at enrollment, date of birth, and applicant ID to allow for timely processing of your request. If you prefer to call, the Help Desk can be reached at 1-866-DHS-TWIC (1-866-347-8942). The Help Desk is available Monday through Friday from 8:00 A.M. until 7:00 P.M. Eastern Time.

What is the renewal process?

The renewal process consists of the same steps as the original enrollment process (optional pre-enrollment, in-person enrollment, and card activation). These steps are mandatory since a security threat assessment is required on all applicants, confirming they still meet eligibility requirements.

How much does a renewal TWIC card cost?

Renewal TWIC cards cost the same amount as the original ($129.75) and are valid for five years. Those who hold a valid MMD; MML issued after January 13, 2006; HME; or a FAST card may pay a reduced fee of $105.25. Those applicants choosing to pay the reduced fee must present an MML, MMD, HME, or FAST card at the time of enrollment. If the reduced fee is paid, the TWIC card expiration date will be 5 years from the date of the supporting MML, MMD, HME, or FAST card.

When should I renew for a TWIC card?

TSA recognizes TWIC applicants require flexibility due to the nature of maritime jobs. As a result, individuals may renew their TWIC cards at any time, at any enrollment center.

What should I take into account when applying for a renewal?

Individuals should take into account the expiration date of their previous TWIC card and understand that the expiration date associated with their renewal TWIC card is tied to the security threat assessment performed for the renewal application. For example, an individual currently has a TWIC card with an expiration date of October 20, 2012, and he/she applies for a renewal TWIC card on June 1, 2012, getting approved on June 20, 2012. From a cost-benefit standpoint, that individual would forfeit approximately 4 months of “value” on the previous TWIC card.

What if my TWIC card does not work with TWIC card readers?

The integrated circuit chips (ICCs) on approximately 26,000 previously issued Transportation Worker Identification Credentials (TWICs) were improperly encoded and may not work with TWIC card readers. The Transportation Security Administration (TSA) will replace these cards at the card holder’s request at no cost. For information on how to determine if your card has the encoding problem and instructions for how you can obtain a replacement card, click here.

To determine if your TWIC is affected by this issue, click here.

To read questions and answers related to this issue, click here.

What is the Extended Expiration Date (EED) TWIC?

The Extended Expiration Date (EED) TWIC is a replacement option that allows eligible individuals to receive a new TWIC card with an expiration date extended three years from the expiration date on the current card. The EED TWIC is available to these individuals at the reduced fee of $60.00.

Who is eligible for an EED TWIC?

An individual must meet all three of the following conditions to be eligible for an EED TWIC:

  • Individual must be a U.S. Citizen or U.S. National
  • Individual must hold a valid, unexpired TWIC Card
  • The expiration date on the TWIC must be on or before December 31, 2014

How do I get an EED TWIC?

To request an EED TWIC or to confirm EED eligibility, call the TWIC Help Desk at 1-866-DHS-TWIC (1-866-347-8942). The Help Desk is available Monday through Friday from 8:00 A.M. until 7:00 P.M. Eastern Time.

How can I pay for an EED TWIC?

The $60.00 TWIC EED fee can be paid by credit/debit card (Visa® or MasterCard® only) through the TWIC Help Desk. Additionally, payments made by money order, certified/cashier’s check, and corporate check will be accepted at TWIC Enrollment Centers. (Note: Please contact the TWIC Help Desk at 1-866-DHS-TWIC (1-866-347-8942) to confirm EED eligibility before visiting a TWIC Enrollment Center.)

When should I request my EED TWIC?

TSA recommends requesting the EED TWIC 30 to 60 days before the expiration date on your TWIC Card:

  • If you were a United States Citizen when you enrolled for your current TWIC, TSA recommends that you request your Extended Expiration Date TWIC 30 - 45 days before the expiration date on your current TWIC.
  • If you were not a United States Citizen when you enrolled for your current TWIC but you are now a United States Citizen, TSA recommends you request your EED TWIC 60 days before the expiration date on your current TWIC.
Note: If you intend to obtain an EED TWIC, you must request it before the expiration date shown on your TWIC. For example, if the expiration date on your TWIC card is December 1, 2012, then November 30, 2012 is the last day you can request an EED TWIC.

How long does it take to receive an EED TWIC?

The EED TWIC should arrive at the Enrollment Center five to ten (5 to 10) days after it is requested. Once notification is received that the card is ready for pickup, take a government issued photo ID to the enrollment center to activate and receive the EED TWIC. You must turn in your current TWIC when you receive your EED TWIC.

Additional Extended Expiration Date TWIC Information

For more information on Extended Expiration Date TWIC, click here.
For more information on the TWIC Exemption, click here.
For more information on the Policy on Expiring TWICs, click here.


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* The use of the TWIC® name in connection with this website is with the express permission of the Department of Homeland Security, Transportation Security Administration.
Operated by Lockheed Martin Corporation for the Transportation Security Administration (rel.20120828)